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Blog1326: June 18, 2010; Posted by Jordan Frank;  2 Attachments |
 Since introducing the idea of Social Process Reengineering? earlier this week I've socialized it virtually and personally (at E2.0 Boston) with at least a dozen customers, bloggers, analysts and other leading thinkers.
Consensus on the concept was generally positive with a variety of feedback ranging from the matter that the "facebook" approach doesn't just work in the enterprise to the matter that the social, structural and business pain have to be taken into account for successful E2.0 efforts. |
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Blog1316: June 13, 2010; Posted by Jordan Frank; 2 Attachments |
| As much as I hesitate to introduce this term into social software lingo, I think it's exactly what Enterprises are doing with social software on the road to Enterprise 2.0 - striving for a fundamentally new way to work. |
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Blog1312: June 11, 2010; Posted by Jordan Frank; 3 Attachments |
| I talked to two customers yesterday, both who came to me with some questions about attaching and linking to excel files. Easy enough, but before responding with a simple answer I challenged them: Why are you using Excel? |
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Blog1299: April 14, 2010; Posted by Jordan Frank |
| Rather than thinking about communication, collaboration and KM software in terms of Return on Investment, isn't the real goal to achieve Return On Information? |
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Blog1286: March 18, 2010; Posted by Jordan Frank |
| After reading 10 Social Media Commandment for Employers, I was reminded of Blogging Policy = Blabbing Policy, a blog entry I wrote back in 2006 when the the "conversation" in the blog-o-sphere started to center on corporate blogging policies. |
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Blog1130: September 23, 2009; Posted by Jordan Frank; 1 Attachment |
| Enterprise 2.0 Social Software is appealing for many reasons, but a core value is the facilitation of emergence. Many in our community may quibble with McAfee's definition of Enterprise 2.0 but I think all will agree that the need to support emergence is a key trait. However, an emergent discussion shines a light on the interacting role of structure and emergence. |
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Blog1106: August 14, 2009; Posted by Jordan Frank |
| Glen Alleman at Herding Cats offers really nice distinctions in Risks and Issues Are Not The Same. In the course of working with a lot of teams as they deploy TeamPage as a project wiki, I've seen a wide range of terms for project artifacts. The more these concepts are discussed and hashed out, the better. |
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Blog1103: August 12, 2009; Posted by Jordan Frank |
| At our market launch in 2002, I recall all kinds of skepticism passing off the wiki and blog markets as a fad. Today, with a complete social software platform and the most robust wiki framework on the market, we are skiing on Gartner's Slope of Enlightenment. Gartner reports that Social Software suites are headed for the trough of disillusionment (a good and necessary transition before hitting the slope of enlightenment), though our customer case studies show little illusion about the tangible and necessary business value delivered by Traction TeamPage. » Read Gartner's press release and ReadWriteWeb's report. ReadWriteWeb's writeup. |
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Blog1084: July 9, 2009; Posted by Jordan Frank |
| I found Tom Davenport's discussion of Why 1.5 is Greater than 2.0 by way of Bill Ives in Mixing Old and New School Communication. Davenport talks about the social reasons in favor of a blend between social and traditional approaches. I think an answer to How 1.5, in this context, is Greater than 2.0 is both social and structural. |
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Blog1078: June 25, 2009; Posted by Jordan Frank |
Innovation starts with words, and ways to convey them.
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Blog1066: May 8, 2009; Posted by Jordan Frank |
| These case studies are a taste of how ideas and issues turn into action, how tasks evolve from conversations and how boundaries have to appear to disappear for W2.0 ideas to meet E2.0 execution. See you at E2.0. |
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Blog1049: April 14, 2009; Posted by Jordan Frank; 1 Attachment |
Recent posts by Michael Sampson, John Tropea and Thomas Vander Wal converge on the need for Enterprise 2.0 tools to smash the silos segregating content types and isolating workspaces. |
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Blog1048: April 14, 2009; Posted by Jordan Frank |
| A tweet from John Tropea identifies our Kuka Systems case study as the "Seminal enterprise 2.0 task based / process solution." THANKS! I can't imagine a better endorsement of a case study, or the product supporting it. |
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Blog1047: April 14, 2009; Posted by Jordan Frank |
| This conversation started with Stewart Mader and continues with Bill Ives. While most of our customers run the easy installer and are up and running readily, many benefit from our front end advice as well as more formal professional services engagements. This exchange offers two simple benefits that are strategic to the customers and to the software producer (and, in turn, to the customers). |
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Blog1040: March 30, 2009; Posted by Jordan Frank; 1 Attachment |
 Last fall, I pointed out an issue of trust as part and parcel of Web 2.0 security (See What Web 2.0 and E2.0 Security Means to Me). When we accept social services like Facebook and Twitter as Two of Three Places for People, we entrust them to manage our data securely, to keep consistent terms (i.e. they don't suck us in and then suck us dry by starting to charge for basic services), and to be there when we need them. Today, I felt muzzled as I was touched by the uptime issue. I got this "over capacity" memo when I went to Tweet an answer to Dave Lamp's Question. I've received the "over capacity" messages several times and will continue, for now, to trust they'll iron things out over at Twitter HQ. |
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Blog1038: March 27, 2009; Posted by Jordan Frank |
| I took a long needed vacation last week and came back to the usual firestorm of post-vacation pile-up that makes one pause before entertaining the idea of another break. Anyhow, after meeting a few high priority deadlines, I had time this afternoon to review everything posted to our TeamPage server in the last 2 weeks. |
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Blog993: March 9, 2009; Posted by Jordan Frank; 1 Attachment |
 Chris Nuzum and I had a chance to speak to the Providence Geeks about what we've done with Traction TeamPage and how "Pages are Crushing Documents." I do a history of our company and transition into a history of communication and collaboration that runs the course from stone tablets to books through email and documents and finally culminates in wikis and blogs. Now that wikis and blogs are becoming the new currency of collaboration and communication, my presentation focuses on how "packaging matters" with particular focus on the ways pages can be re-used and distributed in ways that can improve communication performance and enable innovation like we've never seen it before. Caught on "film" are my talk followed by a video podcast interview. |
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Blog991: March 3, 2009; Posted by Jordan Frank |
| Matt Hodgson's the ROI of Being Social at Work points to recent MIT research suggesting 40% of productivity for creative teams is a direct result of communication and employees with the most extensive digital networks are 7% more productive. |
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Blog969: February 24, 2009; Posted by Jordan Frank |
| In tough economic times organizations are faced with hard budgeting choices as they weigh the cost and benefit of investing in durable goods, people, marketing and software. Here are some reasons why software should be at the top of the list: |
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Blog950: February 17, 2009; Posted by Jordan Frank |
| We've seen our US Government and state level customers seek out and achieve great success as they make their own migrations to "2.0" style collaboration with TeamPage. While "grasss roots" action at the agency level is encouraging, top down involvement and mandates tend to accelerate the proces. With Obama's Transparency and Open Government mandate, perhaps we have it! |
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Blog944: January 30, 2009; Posted by Jordan Frank |
| I like what Seth Godin says in What are you good at? Where he talks about the distinction between content (domain expertise) and process (emotional intelligence skills you have for managing projects, visualizing success, dealing with priorities and so on). |
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Blog943: January 30, 2009; Posted by Jordan Frank |
| One more data point in line of my Whither Web 2.0 Social Networking Discussion which questions the revenue models of web services (with web social networking as a focal point): An on-line service the scale and scope of Microsoft's Online Services is running into red ink of proportional scale. It lost $471 Million per last quarter. The clear and present issue is not whether a profit may be turned at some even-large scale, but what will change about the business model and how will that affect users? |
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Blog933: January 7, 2009; Posted by Jordan Frank; 3 Attachments |
| By moving communication and knowledge exchange to web pages, social software breaks down the walls that traditionally divide e-mail communication and traditional folder based document sharing. As discussed at the conclusion of So, What About Enterprise Social Networking?, this style of interacting online opens avenues for content enrichment and exploitation. |
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Blog931: January 7, 2009; Posted by Jordan Frank |
| Last week's post, Wither Web 2.0 Social Networking? and My 2 Cents., offers my perspective on the murky future of web facing personal social networking, as well as a recipe for its survival. The Enterprise Social Networking market, meanwhile, is growing up more steadily in the wake of its Web 2.0 sibling and, despite some commonalities, faces a different value equation, use cases and market forces. |
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Blog926: December 30, 2008; Posted by Jordan Frank |
| Michael Fitzgerald's MIT Tech Review column Are Social Networks Sinking? summarizes the inevitable deflation (though not all-out devastation) of the Web 2.0 Social Networking market (not to be mixed with the Enterprise 2.0 market - which is growing more steadily in-the-wake-of, rather than in-step-with, the Web 2.0 market) bubble. |
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 Burton Group Analyst Larry Cannell on Traction Software President Greg Lloyd's recent blog post: "This Enterprise 2.0 perspective is about bringing to bear the resources a company has to help people make the best decisions and improving the quality of their collective work. This is language even a pragmatic business manager can understand." Cannell would like to see more coverage of Enterprise 2.0 from a work based perspective. » Read the Full Story and more on Burton Group's Online Workplace Framework. |
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