The Debate Zone: Has the US passed peak productivity growth? | McKinsey & Company

May 23, 2011 · · Posted by Greg Lloyd

ImageSee the lively McKinsey & Company What Matters debate, Tyler Cowen: "Yes. The big gains in the 20th century resulted from transformative innovations that are much rarer today." versus Andrew McAfee and Erik Brynjolfsson: "No. We’ve only just begun to reap the productivity benefits of digital technology." Read the analysis, lively comments, and jump in! My two cents (also posted as What Matters comment): I agree with Andrew McAfee and Erik Brynjolfsson's analysis that digital technology - including but not limited to the Web, communications and computer technology - is a GPT that "leads to fundamental changes in the production process of those using the new invention." and whose impact on productivity will be felt over decades, not years.

Zoom in to focus, zoom out for awareness, bubble up items in the flow of work

May 9, 2011 · · Posted by Greg Lloyd

ImageThere's been a lot of Web and Twitter discussion about the value of activity streams to promote broad awareness versus the potential problem of showing too much information and having important signals get lost in the flow. I believe that the best solution is to allow people to selectively zoom into activity streams, status and discussions - clipped by space, project, person or milestone - to focus on any particular activity in context. To focus more precisely, click a watch button to get notification when anything is added, changed, or discussed in a context you want to monitor carefully.

Literate Business and Euan Semple

May 4, 2011 · · Posted by Greg Lloyd

ImageEuan Semple's Literate Business post of May 4, 2011 is well worth reading. In preparing to write his book, Euan noted "There's something wrong with the names we use for social web tools in business... whether Enterprise 2.0, Social business or whatever."

Water Cooler ROI Part II - Project Networks Improve Performance

April 22, 2011 · · Posted by Jordan Frank

ImageIn Water Cooler ROI - Putting Social Software to Productive Work I pointed to some terrific research that uncovered the extent to which project work relies on communication (in various mediums) and how digital networks actual enhance productivity (with a 7% increase in one case). More fuel for the fire comes from Why Project Networks Beat Project Teams, a study published in the MIT Sloan Management Review last month.

Need for Incentives, and other Innovation Myths

April 11, 2011 · · Posted by Jordan Frank

In our own Customer Forum, Rolf Isaksen (click here for blog's main page) recently asked: "Why do we need incentives to share?" Some of the follow-on conversation converged on "we don't" with some good pointer to experience and research supporting that premise. Rather, focusing on intrinsic motivation rather than rewards can net greater benefit and long lasting E2.0 success.

I won a ticket to Google I/O!

April 11, 2011 · · Posted by Andy Keller

We've been using the Google Web Toolkit (GWT) for about 2 years and have also gone to the past 2 years of Google I/O. It's been a fun and useful conference and there was no question we were going to go again this year.

Deloitte and Sampson: Focus on process, the "why" not the "what", for social software

March 22, 2011 · · Posted by Jordan Frank

I found a common thread on process centric adoption in the Deloitte Center for the Edge's Social Software for Business Performance report and Michael Sampson's User Adoption Strategies book. This advice is reflected in my post on Emergineering from last fall.

March 11 - Vannevar Bush's Birthday

March 11, 2011 · · Posted by Greg Lloyd

ImageThe Computer History Museum's This Day In History March 11 reminded me that today is the birthday of Vannevar Bush (born March 11, 1890), a distinguished educator, engineer, Vice President and Dean of MIT, and President of the Carnegie Institution. As World War II Director of the Office of Scientific Research and Development, Bush managed all US wartime research, reporting directly to President Franklin Delano Roosevelt. After the War he was instrumental in creation of the National Science Foundation based on a 1944 request from FDR. Bush is also known as the author of a famous July 1945 Atlantic Monthly essay As We May Think, where he described a possible "new relationship between the thinking man and the sum of our knowledge" including the Memex - a literary machine which inspired the invention of hypertext twenty years later - and indirectly lead to creation of the Web. See the video archive of the MIT / Brown Vannevar Bush Symposium on the 50th Anniversary of As We May Think for a great collection of talks by Doug Engelbart, Ted Nelson, Andy van Dam, Tim Berners-Lee, Alan Kay, and others inspired by Bush and and his work.

The Future of Work Platforms: Like Jazz

February 16, 2011 · · Posted by Greg Lloyd

ImageYesterday I read GigaOM analyst and editor Haydn Shaughnessy's Future of Work Platforms report (registration required, free seven day trial available). I commented: Haydn -- A very thoughtful and useful analysis – a combination that’s all too rare! I’m particularly happy to see your thoughts on observable work (see the full report for Haydn's excellent analysis).

Ever since Jon Udell coined the term, it struck me as good way to talk about practical benefits and a business purpose for collaboration. In my opinion it helps by pealing back issues of privacy in context and activity streams, along with subtleties required to support the social dance of getting things done, dealing with exceptions, and staying aware of what’s going around you without getting swamped. This is much closer to jazz than the world of canned business transactions. It requires a level of attention to ease of use and user experience that’s just as important but in many ways more challenging to do well in a business context than for the public Web.

Applied Knowledge Co Ltd - Bringing Traction TeamPage 5.1 to Japan

January 21, 2011 · · Posted by Greg Lloyd

ImageOur long-time Japanese reseller partner Applied Knowledge Co Ltd has done a great job bringing Traction TeamPage to the Japanese market. They are an excellent sales and consulting partner for Japanese market customers. AKJ also has deep experience applying Enterprise 2.0 principles, the Traction TeamPage SDK, Japanese Language localization of the TeamPage interface, and Japanese advanced linguistics and faceted navigation capabilities of Traction's Attivio powered Advanced Search.

December 2010 | Gilbane Conference - Portal vs. Enterprise Social Software Panel

January 18, 2011 · · Posted by Jordan Frank

Jordan Frank writes: At the Gilbane Conference last month I stood in for Greg Lloyd in the Portal or Enterprise Social Software: Which Collaboration Environment to Choose? panel with David Seuss (CEO, Northern Light) and Jay Batson (Co-Founder and VP, Acquia).

Doug Engelbart's copy of As We May Think - with Doug's 1962 notes scribbled in the margins

January 6, 2011 · · Posted by Greg Lloyd

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The Doug Engelbart Foundation's 1995 Vannevar Bush Symposium video archive page includes a section on Bush's influence on Doug's work, including his copy of Bush's As We May Think with Doug's 1962 notes in the margins (pdf). Talk about deeply intertwingled living history. Per a note in the .pdf, the original hardcopy has apparently been donated to the Computer History Museum. Look for this paper when the Computer History Museum's Revolution - The First 2000 Years of Computing exhibit opens in Mountain View CA - and online on 13 Jan 2011.

Good Titles/Headlines are Good Practice

November 19, 2010 · · Posted by Jordan Frank

In my role as an emergineer, I talk a lot about best practices and how they can be leveraged in a given customer deployment. One practice that works in any sphere from email to social software and journalism is to write a good headline.

TUG 2010 Newport | Thank you!

October 15, 2010 · · Posted by Greg Lloyd

ImageTUG 2010 Newport just wrapped up after four busy and enjoyable days. It's hard to express how grateful I am to the customers, partners, friends - and the Traction Software team - who made this such an enjoyable event. First I'd like to thank keynote speakers Jim McGee, Chris Nuzum, Jon Udell as well as customers, friends and partners whose thoughtful talks and enthusiasm made Wednesday's sessions so rewarding.

Fixing Enterprise Search

September 4, 2010 · · Posted by Greg Lloyd

ImageA few days ago the Enterprise 2.0 Blog published Venkatesh Rao's excellent post The Real Reasons Enterprise Search is Broken. When he hears ironic jokes comparing search on the public Web versus internal enterprise search, Venkatesh notes: "People move on because they seem to think that this is incompetence at work. Search is soo 1.0 right? It's been solved and we're just fumbling the execution, right?" He says: "I have reached a radical conclusion: broken search is the problem, but fixing search is not the solution. Search breaks behind the firewall for social, not technical reasons... Let's start with the blindingly obvious, and then draw some weird conclusions." I think they are perceptive conclusions based on sound analysis, and agree with most, but come at the problem from a different angle.

Work you can see x Who you know = What you can do

August 24, 2010 · · Posted by Greg Lloyd

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Work you can see x Who you know = What you can do
With thanks to Jessica Hagy
Who created her great This is what 2.0 means drawing on Aug 14, 2010.

29 July 2010 | Enterprise 2.0 and Observable Work: Brian Tullis and Joe Crumpler, Burton Group Catalyst 2010 Santa Diego

July 29, 2010 · · Posted by Greg Lloyd

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Brian Tullis and Joe Crumpler did a lively talk on Enterprise 2.0 and Observable Work at the Burton Group Catalyst 2010 North America conference in San Diego. For those of us who couldn't be there in person, see their Abstract quoted below and the enthusiastic Twitter stream from 29 Jul 2010! I'll add a link to their speaker notes and slides when they become available. Update: Brian posted Enterprise 2.0 and Observable work slides and speaker notes, see inline Slideshare below. Sounded like a super session!

Intertwingled Work and Adaptive Case Management

July 6, 2010 · · Posted by Greg Lloyd

Tuesday July 6, 2010: As promised, John Tropea posted a comprehensive analysis and synthesis on observable work and Adaptive Case Management (and much more) titled: Have we been doing Enterprise 2.0 in reverse : Socialising processes and Adaptive Case Management It's a great post that's long for a very good reason: John pulls together many themes with well-sourced references and quotes [ another apology to the easily distracted ]. I won't use this comment to summarize all of the points I find interesting and valuable - there's a lot to come back to! I'll will try to summarize one theme John develops that seems directly relevant to Intertwingled Work.

re: Enterprise 2.0 and Observable Work

July 5, 2010 · · Posted by Greg Lloyd

Monday July 5, 2010: For an update on the Observable Work conversation, see Blog1424: Intertwingled Work

Intertwingled Work

July 5, 2010 · · Posted by Greg Lloyd

ImageLast week's post by Jim McGee Managing the visibility of knowledge work kicked off a nice conversation on Observable Work (using a term introduced by Jon Udell) including: my blog post expanding on a comment I wrote on Jim's post; Brian Tullis's Observable Work: The Taming of the Flow based on a comment Brian made on Jim's post, which he found from a Twitter update by @jmcgee retweeted by @roundtrip; a Twitter conversation using the hash tag #OWork (for "Observable Work"); John Tropea's comment back to Jim from a link in a comment I left on John's Ambient Awareness is the new normal post; Jim's Observable work - more on knowledge work visibility (#owork), linking back to Mary Abraham's TMI post and Jack Vinson's Invisible Work - spray paint needed post, both written in response to Jim's original post; followed by Jack Vinson's Explicit work (#owork) and Paula Thornton's Enterprise 2.0 Infrastructure for Synchronicity.

re: Enterprise 2.0 and Observable Work

June 25, 2010 · · Posted by Greg Lloyd

Friday June 25, 2010: Observable Work discussion centered on Jim McGee's original blog post Managing the visibility of knowledge work, including a comment and blog post: Observable Work: The Taming of the Flow by @briantullis and a comment and analysis with several well sourced examples by @johnt, including this:

Enterprise 2.0 and Observable Work

June 23, 2010 · · Posted by Greg Lloyd

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I really like Jim McGee's Jun 23, 2010 blog post Managing the visibility of knowledge work. Jim makes the excellent point that "Invisibility is an accidental and little-recognized characteristic of digital knowledge work." and points back to his 2002 post Knowledge Work as Craft Work to reflect on what Jim calls a "dangerous tension between industrial frameworks and knowledge work as craft work". Early in his 2002 post McGee says:

gwt-traction project on Google Code

June 22, 2010 · · Posted by Andy Keller

ImageWhile building our new GWT-based Proteus skin for Traction TeamPage 5.0, we created some widgets and utilities that we thought other developers would find useful. Most of these are pretty simple, but we hope they save other GWT developers some time. As we factor out code that can be shared with others, we'll add more to this gwt-traction Google community project.

re: Social Process Reengineering?

June 18, 2010 · · Posted by Jordan Frank

The title of this entry had three goals. First, I wanted to convey and play off the stark differences between Social Process Reengineering and Business Process Reengineering. Second, I wanted to leverage the similarities of SPR and BPR to explain that these two processes can, and need, to co-exist rather than compete. Finally, I wanted to ask the question about whether this is the right term of the process. After dozens of conversations with the best minds in E2.0 this week, I've reconciled to a a more targeted and appropriate term: Emergineering!.

Emergineering!

June 18, 2010 · · Posted by Jordan Frank

ImageSince introducing the idea of Social Process Reengineering? earlier this week I've socialized it virtually and personally (at E2.0 Boston) with at least a dozen customers, bloggers, analysts and other leading thinkers.

Consensus on the concept was generally positive with a variety of feedback ranging from the matter that the "facebook" approach doesn't just work in the enterprise to the matter that the social, structural and business pain have to be taken into account for successful E2.0 efforts.

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