Introducing Online Workplaces - Greg's notes on Larry Cannell's July 2011 Webinar
July 8, 2011 · Blog1694 · Posted by Greg Lloyd
Larry Cannell, Research Director, Gartner Group presented great slides and hosted an excellent webinar on July 7, 2011 based on his research and experience.
An IT Vision for Social Software: Introducing Online Workplaces
The emergence of a new layer of online capabilities, one that sits between rigid business applications and the dynamic world of the information worker, has gone unnoticed for years.
Some have started to call this a social layer, inspired by the rising popularity of social software. However, it is better described as an online work layer because not all activities within an enterprise are social in nature, but they all support how work is done. Enterprises need to develop their own tailored vision for how this online work layer (which includes the use of social software) improves their business, rather than relying on vendor product positioning.
This webinar will describe a vendor-neutral framework that helps IT describe, manage and evolve collaborative and workplace technologies to maximize the effectiveness of their enterprise’s information workers.
~ Larry Cannell, Research Director, Gartner
Need to distinguish:
What (Business Objectives) vs How (Approach for accomplishing What)
What (business objective): Work
How: Unified communication, Email, conferencing, Productivity tools, Social Software, Workspaces, Content Management, Search
Defining a Work Layer
Enterprise Goals and Objectives -> Business Processes (PD, Mfg, Sales.
[ Very good slides distinguish needs and perspective as individual, as member of functional team, as participant in broad community and directed versus volitional participation ]
Facilitate Work Processes (ad-hoc, tacit)
Work as Individuals (attention management)
Work together (team, communities)
Capture and Reuse Intellectual Assets.
Online Workplace Relationships:
Business processes <- (tasks, priorities) -> Online Workplace <- (completing tasks, prioritizing work, planning, deciding) -> People
Human Capital (knowledge, experience, relationships) <- (discover, describe) - > Online Workplace
Structural Capital from Applications (CRM, ERP, PLM, SCM, etc) - (data) -> Online Workspace
Online Workplace Framework:
Individual environments, Group environments (Teams, Communities)
Business Applications, External Information
Group Environments - A spectrum of participation
directed - individual must participate to meet some joint objective or get certain kind of work done.
volitional - individual choses to participate or not, choses level of participation
Process (90% directed participation, 10% volitional participation)
Activity (50% directed, 50% volitional)
Community (30% directed, 70% volitional)
Network (10% directed, 90% volitional)
Position online workplaces as strategic assets
Take care of the individual worker
Expect to support multiple online workplaces
Develop new skills
Provide a roadmap
Demand what you need from your vendors
Online Workplace Framework and Traction TeamPage
Larry's framework is descriptive and intentionally vendor and technology neutral.
I believe Traction TeamPage is very well aligned and easy to explain in terms of Larry's framework.
Traction Software Introduces Social Enterprise Web - The TeamPage workplace spans external Sharepoint, Documentum, Exchange, Email and other Systems of Record using TeamPage Attivio Plus, bookmarking and content badging.
I see activity streams as a great alerting mechanism to help maintain situational awareness with respect to human centered or software events spanning many systems.
The Future of Work Platforms: Like Jazz - When you watch a skilled team in action, it's like watching a great jazz group - there are themes, there is structure, and there are limits, but a team shines in individual excellence combined with coordination, improvisation, innovation, handling exceptions, and seemingly effortless awareness of where others are and where they're headed.
Intertwingled Work - The record of collaborative and observable work needs to span multiple external and internal systems to provide a simple and coherent view of activities
Traction Roots - Doug Engelbart - A dynamically evolving knowledge base .
See also Enterprise 2.0 Schism - Why Peter Drucker and Doug Engelbart should be the patron saints of Enterprise 2.
Doug Engelbart | 85th Birthday Jan 30, 2010 - Irresistible quotes and references.